RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging.
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts/receipt mail/order number would have to be included
- All items would need to be purchased originally from Wanderlust Leather Co’s online store or physical store in Rietondale.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund. If Wanderlust items were bought at any other outlet, please refer to their exchange policies.
Sales item(s) are non-exchangeable nor returnable either in our retail store or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns need to be raised within 14 days. For Gauteng orders there is an option to exchange at our studio by appointment. For customers not close to our store, all requests for returns would need to be made via email on [email protected] and further instructions will be given.
2. EXCHANGES AT OUR STORE IN RIETONDALE, PRETORIA
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.
2.2 You will be entitled to an exchange of any item(s) in the studio immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as store vouchers or online store credit) will be given at our studio.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly e-mail us your exchange request to [email protected]
3.3 Wait for our e-mail confirmation and the process to exchange your purchased shoes.
3.4 If the exchange is not a fault from Wanderlust Leather Co, an exchange fee of R100 will be required for the courier pickup and re-delivery.
3.5 All communication furthermore will happen via e-mail.
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 Wanderlust Leather Co makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of South Africa
4.6 All decisions made by Wanderlust Leather Co is final
5. REPAIR & LIFETIME WARRANTY ON SOLES
We offer repair services for all our products. Drop us a mail at [email protected] and we’ll sort you out.
With regards to our lifetime Warranty on soles, it is only applicable to customers who have walked their soles until there is (close to) nothing left and will be judged via a photo, or if the shoe is brought to our studio on appointment.
Here at Wanderlust Leather Co, we have pretty good return policies because we like you and we really do want to help you.
However, if you send back shoes for returns or repairs that has clearly gone on one too many adventures and is not suffering from a manufacturing fault, we regretfully won’t be able to help fix them, or alternatively, we would have to charge you for the repair or/and the courier costs.
Thanks for the understanding and your support. Keep on wandering.